Conflict Resolution

About the Course

Have you ever disagreed with someone over a matter? What did you do to resolve the issue? Whenever two or more people discuss ideas, there will always be a possibility of conflict arising. Conflicts stall progress and it is crucial to resolve them as best and as quickly as possible.

This course will introduce you to a proven six-step resolution process that can be applied to conflicts of any scale. With case studies to elucidate common areas of conflict, you will develop a knack for resolving conflicts amicably and efficiently.

What Will You Learn?

• Conflict resolution styles
• Mutual understanding of needs
• Examining root causes
• Generating options
• Building solutions

Key Objectives

• Understand the definitions of conflict and conflict resolution
• Adapt the six phases of the conflict resolution process for all types of conflicts
• Extract parts of the conflict resolution process to prevent conflicts
• Employ basic communication tools, basic anger and stress management techniques

Who Is It For?

Any individual who wishes to be the middleman to resolve conflicts

Duration

This course will require approximately 2-3 hours of immersive online learning.